I want to switch to Dojo for my card machines, do you cover cancellation fees from my old provider?

Yes, if you choose to switch to Dojo, Dojo will pay up to £3,000 towards your cancellation fees.  Note: If you’re on our fixed rate price plan of 1.3% you could claim up to £500. If you have bespoke rates, you could claim up to £3,000.

What card types can I accept with Dojo?

Dojo accepts Visa, Mastercard, Maestro and American Express and all cards on Discover® Global Network.

Can I accept contactless payments?

Yes, all our card machines accept contactless payments. 

Can I accept Apple Pay, Google Pay, and Samsung Pay?

Yes, all our card machines arrive ready to accept these payment types.

What payments can I accept on my eCommerce store?

All major debit and credit card are accepted, amongst other payment methods such as PayPal and other digital payment methods.

What are card processing fees?

Your card processing fees are the money that you pay for each debit or credit card transaction. Your fees will be tailored to your business. Contact us for your quote. 

How much does it cost to accept card payments?

The total price you pay for your Dojo services is made up of three components.

1. Transaction fees and charges - the percentage you pay for each transaction. These vary based on the type of card used and how you took the payment.

Transaction fees

Authorisation Fee - £0.0385 per authorisation.

Refund Fee - £0.5 per transaction.

2. Card machine services – this is the monthly price you pay for your card machine and card machine add-ons.

3. Account services and add-ons – these are for services and optional extras that your business needs.

How are my rates calculated?

For each transaction, you'll pay a small percentage for card processing. These rates vary depending on the card type and how you processed the transaction.

We'll work out the best rates to suit your business – contact us for your personal quote.

How long is my contract?

The length of your contract depends on your annual turnover. We offer a monthly rolling contract for businesses earning £150,000+ per year. For businesses earning under £150,000 per year, our contracts are 6 months and then flip to monthly rolling. Switch to us from another provider and we could pay your cancellation fees up to £3,000.

The above applies to both Dojo card machines and website, eCommerce projects. 

How long do transfers take?

We total your takings at midnight and the money will be in your bank account from 10am the next day.

This may vary with regards to payments that are taken online through your eCommerce shop.

How long does it take to set up my card machine?

You're set up and ready to take payments in less than five minutes.

How long does it take to receive my card machine?

Dojo machines are securely shipped using next-working-day delivery.

How soon could I have a Website & eCommerce shop up and running?

Each project is different and is based on its own merits. There is no one-size-fits-all for this. When we have a clear understanding of your requirements.

Are Dojo card machines secure?

Very. All Dojo card machines are PCI compliant thanks to point-to-point encryption.

What is point-to-point encryption?

Point-to-Point Encryption (P2PE) protects account data from the point where a merchant accepts the payment card, to the secure point of decryption. As a result it simplifies PCI compliance significantly.

Am I PCI compliant?

Using the Dojo app, read through the P2PE Instruction Manual and Data Security Policy carefully – and make sure you understand all the details.

If you’re happy your business complies with everything that’s outlined, tap ‘Confirm compliance’ – then just tick both statements and you’ll be ready to start trading securely.

How secure is my RD7 website?

All of our websites are hosted on Amazon AWS service providing the safest and best in class hosting services.

What level of support do I receive?

Dojo remote assistance

If you need immediate card machine support, Dojo can log in remotely to fix it.

Dojo account support

For general queries, the friendly Dojo team is on hand Monday to Sunday, 8 am to 6 pm.

Dojo online support

Visit the help centre for all our most commonly asked questions, as well as articles, info and advice on all things payments.

Dojo Tech support

Dojo experts are on hand seven days a week for tech support – Monday to Sunday, 8 am to 11 pm.

How can I manage my Dojo account?

You can manage your account using the Dojo app or by logging in from your computer.

What is the support I get for my RD7 website and managing my store and setting?

We have a support package available to choose from so you can be sure that you have the right package for your business. These are tailored to each customer individually to meet their specific requirements.